Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register, log in, enrol, contact us, or use our services:

• Full name
• Email address
• Phone number / mobile number

1.2 Account and Authentication Information

To create and manage your learner account, we may collect and process:

• User account ID
• Login and session-related information
• OTP verification information used for authentication

1.3 Educational and Course Information

To provide our courses and certification services, we may collect:

• Courses enrolled in
• Purchase history related to course access
• Course progress and completion status
• Assessment results
• Certification records
• Learner profile information such as level and joining purpose, if provided by the user

1.4 Payment Information

When you purchase a course or service through our website or related services, we may collect:

• Transaction details
• Payment method information
• Payment reference numbers

We do not store card details on our systems. Payments are processed by secure third-party payment gateways, including Razorpay or other authorized payment service providers.

1.5 Technical and Usage Information

When you use our website or app, we may automatically collect limited technical information such as:

• Device type
• Browser type
• Operating system
• IP address
• App or website usage activity
• Login activity and session data
• Cookies and analytics information on the website

2. Data We Do Not Collect

Our app does not collect:

• Biometric data
• Medical records
• Body measurements
• Sensor-based health data
• Google Fit data
• Health Connect data
• Heart rate, step count, blood pressure, or similar physiological data

Although our services relate to health, fitness, nutrition, and education, the app does not collect sensitive health data from device sensors or health platforms. Fit Street is an education-based platform and does not provide medical advice, diagnosis, or health monitoring services.

2.1 Data Collection Scope

User registration, course purchases, and primary data collection occur through our official website.
The mobile application:

• Does not independently collect user data
• Only allows users to log in and access purchased courses
• Displays learning content and progress

All data accessed in the mobile application is securely retrieved from our servers and is not newly collected by the app.

3. Purpose of Data Collection

We collect and use your data for the following purposes:

• Creating and managing learner accounts
• OTP-based login and authentication
• Course enrolment and access management
• Delivering online courses, video lessons, and learning materials
• Tracking course progress, completion, and certifications
• Processing payments and related transactions
• Responding to enquiries and providing customer support
• Sending important course-related updates and service communications
• Maintaining platform security and preventing misuse
• Improving app, website, and service quality
• Meeting legal, regulatory, audit, and compliance obligations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

We may share your data only when necessary with:

• Payment gateway providers for transaction processing
• Hosting, cloud, LMS, and technical service providers for app and course delivery
• Government, law enforcement, or regulatory authorities when required by applicable law
• Professional advisors or service providers who support compliance, security, or legal obligations

All such third parties are expected to protect your data and use it only for authorized service-related purposes. We do not use any user data for advertising profiling or sale to third parties.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data, including:

• Secure servers and encrypted connections
• Restricted access to personal information
• Authentication and session controls
• Regular monitoring, maintenance, and security updates

While we take reasonable steps to protect your data, no digital system can guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary for:

• Account management
• Course access and learning records
• Certification and compliance needs
• Payment and transaction records
• Legal and regulatory requirements

When data is no longer required, we will securely delete or anonymize it where reasonably possible.

7. User Rights

Depending on applicable law, users may request to:

• Access their personal data
• Correct inaccurate or incomplete data
• Request deletion of their account or personal data
• Withdraw consent for non-essential communications
• Ask questions about how their data is used

To make a privacy-related request, please contact us at:
Email: admin@fitstreet.in

8. Account and Data Deletion

Users may request deletion of their account and associated personal data:

• Through the in-app account deletion option, where available
• By emailing admin@fitstreet.in with the subject line: "Delete My Account"

Once a valid deletion request is received and verified, we will process deletion within a reasonable time, subject to any records we must retain for legal, compliance, fraud prevention, or legitimate business purposes.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Maintain secure sessions
• Improve website functionality
• Analyze traffic and usage patterns
• Remember user preferences

You may disable cookies through your browser settings, but some website features may not function properly.

10. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children. If we learn that personal data from a minor has been submitted, we will take reasonable steps to delete it.

11. Google Play Compliance

We aim to handle user data in accordance with applicable laws and Google Play Developer Program Policies, including the User Data Policy. Our Google Play Console Data Safety disclosures are intended to accurately reflect our app's actual data collection, use, and sharing practices.

We do not sell personal data or sensitive personal data to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will become effective when posted on our website or within our services. Continued use of our services after an update means you accept the revised Privacy Policy.

13. Grievance Officer / Contact Information

For privacy-related concerns, grievances, or support requests, please contact:

• Grievance Officer: Abhishek Chauhan
• Company: Ball Street Private Limited
• Email: admin@fitstreet.in
• Phone: +91 78400 23230
• Address: Ball Street Private Limited, Delhi NCR, India